These terms govern every action you take on elitejp — from opening your account and funding your wallet via GoPay, ShopeePay or Bank Transfer, to accessing game content and contacting support. Read each section carefully; your continued use of the platform means you accept the conditions described here, subject to applicable local law and eligible regions.
Account & Wallet Rules
GoPay · ShopeePay · Bank Transfer
Content Access Conditions
Support Contact Rights
KETENTUAN KEBIJAKAN
How These Terms Apply to Your elitejp Account
These terms form the complete agreement between you and elitejp for any access or use of the platform where local law permits. They cover your account registration, the wallet balance you hold on the platform, every deposit transaction you initiate through GoPay, ShopeePay or Bank Transfer, and the game content made available through our catalogue. Jurisdiction matters here: access to certain features, payment channels or game categories may be restricted depending on your location and the laws that apply there. Where a conflict exists between local law and anything written in these terms, local law takes precedence. We update these terms when operational or regulatory requirements change. The current version is always the one shown on this page; there is no separate mailing list or notification schedule for updates, so we encourage you to check back when you have a question about what applies. By maintaining an active account after a revision, you accept the updated terms. If you do not agree with a revision, the right course is to close your account and withdraw any remaining wallet balance before the revision takes effect.
GoPay
ShopeePay
Bank Transfer
Account Wallet
Indonesia-Eligible Access
CAKUPAN KEBIJAKAN INI
What Falls Inside and Outside These Terms
Not every situation is covered by the same clause. This section maps the boundary clearly so you know which parts of the platform these terms govern and where a separate policy or third-party agreement takes over.
Account Access
Creating, verifying and managing your elitejp account — including login credentials, personal details and wallet balance — falls fully within these terms. Any dispute about account status, access suspension or reactivation is handled under the conditions stated here.
Transactions
Deposits and withdrawals processed through GoPay, ShopeePay and Bank Transfer are covered by these terms for the platform side of each transaction. The payment provider's own service conditions apply simultaneously on the provider side; both sets of rules run in parallel.
Site Content
Game content, promotional messaging and page copy published on elitejp fall within these terms. We are responsible for what appears on our pages. Content accuracy, fair presentation and the conditions under which gameplay activate are all governed here.
Third-Party Services
External links, e-wallet apps and studio software operate under their own terms. When you leave elitejp or launch a game engine hosted by a studio, the platform terms do not extend to that third-party environment. We cannot accept responsibility for external service behaviour.
HAK PENGGUNA AKTIF
Practical Actions Available to You Under This Policy
Holding an active account gives you concrete rights, not just obligations. You can review your transaction history — every GoPay top-up, ShopeePay deposit or Bank Transfer credit is logged and accessible from your account dashboard after login. If a record looks incorrect, you have the right to raise a query through our support channel, and we will investigate the discrepancy against our transaction logs. Your personal account details — name, contact information and linked payment method — can be updated through the account settings page; instructions for each field are shown there. If you believe a term has been applied incorrectly to your account, you may submit a formal question to our support team with your account ID and a description of the issue. We aim to acknowledge every substantive query and provide a documented response.
Review Transaction Records
Your full deposit and withdrawal history is shown in the account dashboard. Each entry includes the payment method used — GoPay, ShopeePay or Bank Transfer — the amount and the transaction status at the time of the record.
Correct Account Details
Navigate to account settings to update your registered contact details or linked payment method. The fields and any verification steps required are displayed inline; follow the instructions shown there rather than contacting support for routine changes.
Raise a Policy Question
If a clause is unclear or you believe it has been applied incorrectly, submit your question via the support contact path listed in the Support section below. Include your account ID so we can pull the relevant record.
Request Account Closure
You may request account closure at any time. Withdraw your remaining wallet balance first; then contact support with a written closure request. We will confirm the closure and the date it takes effect.
JALUR KONTAK KEBIJAKAN
How to Reach Us About These Terms
If any clause in these terms raises a question you cannot resolve through the account dashboard, the channels below connect you directly to our team. Provide your account ID and the specific section you are asking about so we can respond with the relevant detail rather than a generic answer.
Live Chat Support
Open the chat widget from any page on elitejp to reach the support team directly. For terms-related queries, describe the clause and your account situation; the agent will route it to the right desk.
Email Policy Queries
Send a written query to our support email address listed in your account dashboard under Contact Us. Written queries create a reference trail — useful when you need a documented response to a terms question.
Account Dashboard Help
The Help section inside your account dashboard links to the current version of these terms and to the transaction log relevant to any payment dispute. Check there first for GoPay, ShopeePay or Bank Transfer transaction queries before escalating.
KEAMANAN DAN PENGELOLAAN DATA
How elitejp Handles Data, Cookies and Account Security
These terms sit alongside our data and cookie practices, which are documented separately but operate under the same account agreement. When you log in, session data is stored temporarily to maintain your authenticated state across the lobby, wallet and transaction pages. We do not share your personal account data with studios or game-content providers; those parties receive only what is technically necessary to load game sessions. Cookie preferences can be adjusted through the browser settings on the device you use to access the platform.
Data Retention
Transaction records and account data are retained for the period required under applicable local law and our operational obligations. After account closure, records are held for the legally required retention window, then removed. The current retention period is stated in the full privacy policy linked from your account dashboard.
Cookie Handling
We use session and functional cookies to keep you logged in and to remember your wallet state between pages. Analytics cookies operate only where you have not restricted them in your browser. No third-party advertising cookies are placed through elitejp pages.
Account Security Obligations
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately using the live chat channel so we can act on the report without delay. Do not share credentials with anyone.
Policy Change Requests
To request a correction to your personal data or to ask a question about how these terms apply to your specific account situation, contact us through the email channel in your dashboard. Include your account ID and the nature of the request clearly in the subject line.
PERTANYAAN UMUM KETENTUAN
Frequently Asked Questions About These Terms
The questions below cover what we hear most often from account holders in Indonesia about how these terms work in practice. If your question is not answered here, use the support contact paths listed above.
Do these terms apply to transactions I make using GoPay or ShopeePay?
Yes. Any deposit or withdrawal processed through GoPay, ShopeePay or Bank Transfer is covered by these terms on the elitejp side of the transaction. Your payment provider's own service conditions also apply simultaneously on their side. Both sets of conditions run in parallel.
Where can I find the current version of these terms?
The version on this page is always current. We do not send update notifications by email or push message; check this page when you have a question about what applies. Your account dashboard also links here under the Help section.
What happens to my account data if I close my account?
After you request closure and withdraw your wallet balance, account and transaction records are held for the retention period required under applicable local law. Once that period ends, the data is removed. The exact window is stated in the privacy policy accessible from your dashboard.
Can I continue using elitejp if I disagree with a terms update?
If a revision is made and you do not accept the updated conditions, you should close your account and withdraw any remaining balance before the revision date takes effect. Continuing to use the platform after that date is taken as acceptance of the revised terms.
How do I dispute a transaction record that looks incorrect?
Open your account dashboard, locate the transaction in question and note the reference number. Then contact support via live chat or email with that reference and a description of the discrepancy. We will check the record against our logs and respond with a documented finding.
Are these terms the same for all Indonesia regions?
Access to the platform and its features depends on local law and the eligible regions where use is permitted. Certain payment channels or game categories may not be available in all areas. Where local law differs from what is written here, local law takes precedence.
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